Returns & Exchanges

At B Free Australia, we want you to feel confident in your purchase, which is why we offer a flexible 30-day return policy for all unworn items in their original packaging. Please ensure that hygiene stickers remain intact on all intimate apparel to qualify for a full refund or store credit.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack your items in their original condition with all tags attached, ensuring you include the provided return authorization slip.

• 3.
  Ship It Back

  Affix the prepaid shipping label to your parcel and drop it off at any Australia Post location or designated courier point.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund or store credit within 5-7 business days.